Customer
FAQs.

You may find you need more questions answering.
Dopple is always here to help.

Find the finance for you.

Customer FAQs

You may find you need more questions answering.
Dopple is always here to help.

Find the finance for you.

Pre Application queries for Shoppers.

If you need to cancel your credit agreement you should contact the lender. Lender contact details can be found in corresponding emails from us and in your Dopple Customer Portal.

  • Dopple are a trading style of Social Money Limited authorised and regulated by the Financial Conduct Authority (FCA firm reference: 675283), a company registered in England (Reg Number: 08054296). Registered with the Information Commissioners Office (Ref Number: ZA026178).  Dopple is a credit broker and not a lender.  Dopple, 2nd Floor, St Johns House, Barrington Road, Altrincham, Cheshire, WA14 1JY. Contact Number: 0161 676 9595  Email Address: [email protected]

Dopple works by displaying a range of finance options to a customer from our panel of lenders. The options displayed will be based on the industry and order value. The customer can then choose the option that best suits them. Once the customer has chosen, Dopple will forward the consumers application to the lender for a decision based on affordability and creditworthiness assessments.

The Dopple application typically takes a few minutes to complete. This application can be accessed either at the checkout of our partner merchants online, or if available by requesting the Dopple finance link instore.

Subject to credit and affordability assessments. Missed payments may affect your credit file, future borrowing and incur fees.

Representative Example: Total loan amount = £5,000. Repayable by 60 monthly repayments of £116.26. Total charge for credit = £1,975.81. Total amount repayable = £6,975.81. Interest rate is 14.9% per annum fixed. Representative APR 14.9% fixed. Subject to status. Please note, the rate which you are offered may differ from the rate above and it will depend on your personal credit circumstances. The other rates that are available are 16.9% APR and 19.9% APR.

While the Dopple service itself will not add any additional fees to a customer, please note that certain finance products may carry interest, which is incorporated into your monthly repayments. Additionally, the lender could impose late payment fees, which will be outlined clearly in your Credit Agreement.

Annual Percentage Rate (APR) is the official rate used to help you understand the cost of borrowing. It takes into account the interest rate and additional charges of a credit offer. All lenders have to tell you what their APR is before you sign a credit agreement.

You must be over 18 years of age.

You should be in regular full time or part time employment (with a minimum of 16 hours a week, unless you are retired or in receipt of certain benefits).

You should be a permanent UK resident holder, and able to supply a UK address history for the last 3 years, additionally you must also have a UK bank account capable of accepting direct debits.

Adverse credit history can negatively affect your finance application (No CCJ’s, IVA’s or bankruptcy)

The goods will be delivered to your home address.

Only debit or credit cards can be used to pay the deposit.

Dopple finance is available both online and instore.

In the first instance you should contact your lender directly using the details found in your credit agreement.  Your lender details can also be found in your Dopple portal.

Here you will find information pertaining to your finance agreement(s), contact details for your lender and any documents your lender has sent across.

In the event of a refund, you will need to first contact the merchant / retailer and request that they process the refund. If you require any further support on this Dopple may be able to assist.

Post Application queries.

There are a number of reasons why an application can be declined and due to data protection lenders aren’t allowed to provide the exact details to us. This process is also conducted solely by the lender and Dopple have no part in the decision, nor do we receive any justification or explanation. Should you wish to find out more please contact the lender directly, using the details provided on your decline email.

Should you wish to make any extra payments or to request an early settlement, please contact the lender directly. Lender contact details can be found in corresponding emails from us and in your Dopple Customer Portal.

A credit search, often referred to as a credit check, is a process conducted by financial institutions, lenders, or other authorised entities to assess an individual’s creditworthiness. During a credit search, the entity requests information from credit reference agencies or bureaus to gather details about an individual’s financial history, including their borrowing and repayment patterns. Some lenders may use hard credit searches to assess creditworthiness.

Please carefully re-enter all your card details making sure they are an exact match on your card. The address the card is registered to must match the address on your finance application. Unfortunately, Dopple are unable to process card payments by phone.

Both Dopple and the lender will keep you updated about the status of your credit application via email. This information can also be found in your customer portal.

Whether you’re a business or a customer, your feedback is really important to us. Finding the finance for you should be straightforward, so we’d love to know how you found your Dopple experience.