Question 1

Do I need my own FCA licence?

Accepted Answer

No, we are able to add you as an Introducer Appointed Representative to Social Money Limited. Subject to Dopple’s criteria.

Question 2

How do you determine which lenders to connect our customers with?

Accepted Answer

Dopple puts the choice back in your customers hands. We will present the customer with the available options from our panel of lenders, the customer can then choose the right option for them.

Question 3

Is there any training or support provided to help us effectively introduce customers?

Accepted Answer

Yes, we provide a suite of video tutorials to ensure you are introducing finance to your customers effectively and compliantly.

Question 4

How long does it typically take for customers to receive a lending decision?

Accepted Answer

Lender decisions can be instant, but if they require more information from the customer to make a decision, they will contact them via email. If the application is referred, it could take up to 1-2 working days, dependent on the lender.

Question 5

What level of customer support can we expect for any questions or issues that arise?

Accepted Answer

If you have any questions or issues that arise, our team are always available to help. Please contact us on 0161 676 9595 or support@dopplepay.com(mailto:support@dopplepay.com)

Question 6

Will we have access to a Dopple Dashboard?

Accepted Answer

Yes, you will be supplied with login details to access your dashboard which will display the progress of all your customer applications.

Question 7

Which platforms are you able to work with?

Accepted Answer

Shopify, Big Commerce, Opencart, Prestashop, Zencart, Woo Commerce, WordPress, Squarespace, Wix, Magento

Question 8

What length of terms are there?

Accepted Answer

12- 120 months

Question 9

Are there any early repayment fees?

Accepted Answer

Each lender will have their own Ts & Cs. If any early repayment fees apply, they are typically outlined in the terms and conditions of the agreement.

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